Service Portfolio and Catalog Language

Para quem gosta de discutir qual a melhor definição de catalogo de serviços o grupo SPACL (Service Portfolio and Catalog Language) é um consorcio formdo pela BMC Software Inc., CA, Frontrange, IBM Corporation, NewScale Inc.e a Planview Inc.



Segundo a própria SPACL, os objetivos do consórcio são:

ITIL V3 makes the service catalog central to IT service management implementations. In fact, 22 ITIL processes depend on the service catalog. IT organizations have very high expectations for their service catalog. Unfortunately, many struggle when they go to build their service catalog. There are multiple reasons for this, among them is the lack of standards for defining content, lack of implementation guidance, and difficulty in managing business objectives around catalog implementations.

The SPACL Consortium is actively working to build:

° An open-standard definition of Service Offerings and Service Requests that is vendor and tool agnostic

– Provide sufficient rigor to guide customers content generation

– Clear set of content and data structures so customers can succeed


° A definitional model so catalog development is decoupled from operations

– Content can be defined independently of how it will be use operationally

– This simplifies projects, enriches the usability of the catalog


° Rigorous, normative schema that enables automated exchange of definitions

– Portfolio can send service definitions to CMDB, Provisioning, Finance, HR, Billing, PPM, etc


http://www.spacl.info/